Basket   |   Checkout

Terms and conditions


The legal notice applies to the entire contents of the website under all domain names registered to the Centre for Life. By using the website the user agrees to be bound to the Terms of Use stated below (which should be read with the Privacy Policy that appears on the site). If you do not accept these terms of use, do not use this site.

The International Centre for Life, whose address is Times Square, Newcastle upon Tyne, NE1 4EP is responsible for the content and maintenance of this site.

All persons under the age of 18 years must obtain the consent of their parent or legal guardian before using this site.

Photography and filming

The Centre for Life is private property. It’s a popular subject for photographers and film makers and although we are happy in most instances for architectural photographs/films to be taken, please let us know in advance by informing a member of the Science Centre reception team or calling the marketing and comms team on (0191) 243 8209.

You are welcome to take photographs/film of your friends and family while visiting the Science Centre or ice rink, but please refrain from taking photographs of, or filming, other people without prior permission. Life and any other partners cannot accept any responsibility for photography or filming taken by other individuals attending the event.

Life may photograph or film activities which may feature visitors - for marketing purposes. Entry to the Life site is deemed acceptance of this and you therefore agree that Life (or any authorised party) may use such images/footage in any marketing materials, in any format. You further agree that copyright rests with Life or authorised parties.

Ticketing Terms and Conditions

When purchasing admission tickets please follow the guidelines with regards to age suitability and ID cards.

Tickets are valid for the time and date specified only, are non-transferable are non-refundable, and cannot be used in conjunction with any other promotional discount or special offer.

Late arrivals may not be admitted and sadly refunds cannot be given. The Centre for Life reserves the right to cancel events and refunds will be given in this instance. Details of the programme may change.

The Centre for Life reserves the right to refuse admission or to eject customers in reasonable circumstances (for example taking health and safety, environmental and security concerns into account).

Life is located next to Newcastle Central Station, and parking is available in nearby Times Square Car Park (open 24 hours a day). Full details about hourly parking rates can be found on our website. Times Square Car Park is situated just a few minutes away from the Science Centre. Sat Nav reference: NE4 7AD (takes you to Times Square Car Park). Vehicle height restrictions: 7ft or 2.1m in height. Limited spaces for taller vehicles outside the main multi-storey car park are also available.

Concessionary tickets, where available, are for:

Those who are aged 60 and over.

Those who are aged 18 and over and are in full-time education with valid student ID to be shown on arrival.

Those who are unemployed (an adult who holds a valid ES40 or UB40).

Carers for disabled visitors are admitted free (limited to one per disabled person). Standard ticket categories apply to disabled visitors. To take advantage of this, please make yourself known to our reception staff and they will be more than happy to help. If you have any access enquiries please contact our bookings team on (0191) 243 8223 before your visit.

A family ticket, where available, is for four people: 2 adults and 2 children or 1 adult and 3 children. Children aged 12 and under must be accompanied by an adult.

Dogs are not permitted on site except for guide dogs.

Booking, refunds and cancellations

Once your booking has been processed you will receive an email confirmation to the email address you specified. It is your responsibility to check, prior to purchase, that the information you have supplied to us in respect of your online ticket requirements is accurate. We are only responsible for issuing online tickets in accordance with the information you provide. Once purchased, the date for which your ticket has been purchased cannot be changed. Payments for tickets are non-refundable, save where an event is cancelled by Life. The Centre for Life reserves the right to cancel events and refunds will be given in this instance. Tickets are only valid for the date stated upon them.

Save in respect of liability which cannot be limited by law, our liability to you pursuant to these booking conditions is limited to the face value of the ticket purchased.

These booking terms and conditions are governed by English law and subject to the non-exclusive jurisdiction of the courts of England and Wales.

Delivery policy

We are only responsible for issuing online tickets in accordance with the information you provide. It is your responsibility to check your tickets as soon as they arrive with you as mistakes cannot always be rectified.

You have a choice of delivery options:

Email: We will send your tickets via email and you can print off at home (no charge).

Post: We will send your tickets by Royal Mail second class (additional cost £2.00 per transaction).

Our contact details are at the foot of this page.

On arrival

On arrival at Life, the following will be required:

-Appropriate proof of entitlement to any discounted ticket rate claimed (such as NUS card, valid Annual Pass card etc) for each person to be admitted under that discount. You may be refused entry or asked to pay the full admission price if suitable proof is not provided.

-The name and booking reference number (provided at the time of purchase) for online orders.

-The payment card used to purchase online tickets on this website (Life reserves the right to refuse admission if the correct booking reference and/or payment card is not produced).

-Suitable proof of age (ID) for age-limited events.

-No ticket may be resold without the prior written consent of Life. If any person attempts to enter Life with a ticket that has been resold without Life’s written consent, Life may refuse entry and no compensation is payable to that person by Life.

No smoking policy

Life is committed to providing a healthy, safe and comfortable environment for all visitors, customers, contractors and staff. To this end, smoking is prohibited in all buildings and outside areas across the site. E-cigarettes are also prohibited.

Annual Pass holders

Annual Pass holders are eligible for selected discounts at certain events - see the event pages on our website or call (0191) 243 8223 for details. These can be booked online but you must bring your valid pass with you to the event and your booking confirmation. Failure to do so could result in you being refused admission, or charged the full admission price. Annual Pass holders are eligible for a 10% discount in Times Square Car Park, Life Cafe and gift shop.

Opening times and prices

Life reserves the right to close parts, or all, of the Science Centre or ice rink, to undertake refurbishment, programme changes or for commercial bookings.

Company details

International Centre for Life Trust

Management Suite

Times Square

Scotswood Road

Newcastle Upon Tyne

Tyne and Wear

NE1 4EP

Company Reg: 322 5820

International Centre for Life (Property) Limited

Management Suite

Times Square

Scotswood Road

Newcastle Upon Tyne

Tyne and Wear

NE1 4EP

Company Reg: 326 1320