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FAQs on visiting

FAQs on visiting

How long does a visit take?

We recommend that you plan to spend around 3-4 hours for your visit in order to take in all our shows and exhibitions, although you're welcome to just drop in, or stay all day.

How long is my ticket valid?

Your ticket is valid for the day of purchase only. If you keep hold of your ticket you can leave the Science Centre and come back later in the same day without having to buy a new ticket.

Why do you charge an admission fee when some museums in the area are free?

The International Centre for Life Trust is a registered educational charity. We receive no public funding and depend on our admission fees and commercial activities to continue to achieve our mission to engage everyone with science.

What will be on on the day of our visit?

Please visit our what's on page for information.

What's included in my ticket? Are there extra charges for any of the activities in the Centre?

All exhibitions and activities in the Science Centre are included in your admission charge, including big exhibitions; planetarium, Science Theatre and 4D Motion Ride shows; the Brain Zone, Experiment Zone, Curiosity Zone and Young Explorers' Zone, plus other special activities from time to time. If in doubt, check our What's On section.

What time are the shows in your planetarium, Science Theatre and 4D Motion Ride?

The shows run at various times during the day depending on demand. You will be given a sheet with today's show times on arrival.

Do I have to book for the shows/activities in advance?

You are not required to book in advance for any shows unless advised at reception when purchasing tickets. All activities are filled on a first come first served basis.

Do I have to pre-book tickets to the Centre?

No, tickets can only be pre-booked for groups of 10 of more. Visit our groups page for more details.

What age is the Life Science Centre suitable for?

The Life Science Centre caters for visitors of all ages, from pre-school to grown-ups. Some areas are more suited to specific age groups, and we tend to show at least two planetarium shows each day - one aimed at younger audiences, and one for older children and adults. Check our What's On section for more details.

What activities are available for very young children?

The Young Explorers' Zone is specially designed for under 7s, and we also show a special under 7s planetarium show several times each day. Young visitors may also enjoy some of the activities in our Curiosity Zone. If you're thinking of visiting with a child aged 4 or under, you might be interested in our special pre-school days.

Is car parking available nearby?

Yes, Times Square Car Park is a short walk away, providing easy access to the Centre. Onsite parking for blue badge holders is available on request (subject to availability). Call our control room on (0191) 243 8260 to arrange.

What is there to eat, and can we bring our own food and drink?

The Life Science Centre has two cafés. Times Square Café, which is accessible from the Science Centre and direct from Times Square, is open 7 days a week. You'll find an array of hot and cold snacks, including delicious soups, sandwiches and cakes. We also brew Starbucks here. Outside seating and Wifi are available. Inside the Centre, Life Café is open at weekends and during school holidays, serving hot meals and packed lunch options. There is a FREE packed lunch area for customers bringing their own food and drink, and you can also leave the Centre for lunch and return later the same day - just keep hold of your Science Centre ticket.

Is there anywhere to leave my belongings?

Yes, lockers are available for hire in our reception area. A £5.00 deposit is required and £4.00 will be returned when you return your key. These facilities are for Science Centre customers only - sorry but we don’t offer luggage storage for the general public.

What baby feeding/changing facilities do you have?

We are breastfeeding friendly throughout the venue, and a private space can be made available upon request – please just ask any member of staff. There are highchairs available in our cafes and picnic area, and our cafés have bottle and food warming facilities. Baby changing facilities are located throughout the Science Centre.

Is the Centre wheelchair and pushchair accessible?

Yes, the Centre is fully accessible for both wheelchair users and pushchairs. Visit our Accessibility page for details.

What payments do you accept?

We accept all major credit/debit cards except American Express.

Are children allowed into the Life Science Centre without adult supervision?

Children aged 12 and under must be accompanied by an adult.

Do you take groups bookings?

Yes, please see the groups page for details.

Do you provide WiFi access?

Yes. Free WiFi access is available to all of our customers throughout Life Science Centre.

Do you have prayer facilities?

We have private spaces which can be made available on request. Call 0191 243 8223 (Monday to Friday, 9am to 5pm excluding Bank Holidays) or ask a member of staff on arrival.

What is your policy on photography/filming on site?

The Centre for Life is private property. It’s a popular subject for photographers and although we are happy in most instances for architectural photographs to be taken, please let us know in advance by informing a member of the Science Centre reception team or calling the PR team on (0191) 243 8209. You are welcome to take photographs/video footage of your friends and family while visiting the Science Centre or ice rink, but please be aware that photography/video may be prohibited in some exhibitions - ask at reception if you're unsure. Photography/filming is not allowed in the Science Theatre, planetarium or 4D Ride during shows as it can be distracting for other visitors. Please refrain from taking photographs of or filming other people without prior permission. Thank you for your cooperation.

What is Life’s smoking policy?

Life is committed to providing a healthy, safe and comfortable environment for all visitors, customers, contractors and staff. Smoking and vaping are prohibited in all buildings and outside areas across the site.

What is your complaints procedure?

If you wish to make a complaint, please download our Complaints Policy. You may also wish to fill in and return our Equality and Diversity Monitoring Form.

Do you have risk assessment information?

Download a copy of our risk assessment document.

If you still have questions about visiting, give us a call or get in touch via social media ((Mon - Fri 9am - 5pm):

T: 0191 243 8223

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Skating At Life Ice Rink Assessment (PDF)